FAQ - Clean Cut Meals

INFO A CUSTOMER SHOULD KNOW

If you are not at your house when meals are delivered they will be carded and brought back to the local DPD depot for you to collect.

Clean Cut Meals does not accept any responsibility for theft or damage done to meals.

Any buildings that need access codes must be provided in the comments or else food will be brought back to the kitchen where it must be collected.

Deadline for ordering: Placing an order must be placed online before 11.59pm on WEDNESDAY, to be included for the following week starting Monday. If you miss the deadline you will be automatically included for the following week.

All meals will be delivered to you in one delivery, chilled with ice packs in a insulated cardboard box. All meals will be vacuum packed for quality & freshness. Advantages of vacuum pack meals are :

  • Increased shelf life
  • Sealed barrier for external elements
  • Keeps the flavor sealed in
  • No chemical preservatives required
  • No leaks or spillage.

How to store your meals: Meals have to be stored in the fridge below 5 degrees to ensure shelf life and quality. You can eat hot or cold, if you are reheating make sure to pierce the bag with a fork 2/3 times and heat until piping hot all the way through : at least 3 minutes @ 700 wats.

Disclaimer : If you have not received your delivery by Monday, this means that there was a problem processing your package with DPD and it will arrive the following day Tuesday. We never want this to happen but unfortunately sometimes it does, but do not worry, the box is packed with ice and remain below 5 degrees for up to 48hrs from dispatch.Please take this into consideration when ordering and planning for your weeks meals. When this does happen we advise to freeze Fridays meals so they will keep till the Saturday.

FAQ

Do I have to be at home to receive my meals?

No, however if you’re expecting a delivery and know you won’t be there we recommend you to leave a container outside the front door so the driver can leave them there safely. You will receive a message from our currier DPD before they are dropped off.

When does my order have to be in by?

Orders close Thursday at 11.59pm for plans starting the following Monday-Friday. We have a strict deadline for orders and this is the latest possible to order as we work on your order the next morning.

If you do miss this deadline your order will be automatically scheduled for the following weeks plan, our refund policy is very strict and missing the deadline does not entitle you to one. If you would like to query this please email

info@cleancutmeals.ie

Can I freeze my meals?

Yes all meals can be frozen, but the quality of the food will deteriorate after being defrosted and reheated. We advise to eat the meals throughout the week fresh when possible.

What happens if one of my vacuum meals has opened?

If you open your delivery and notice one of the meals has opened on transport we advise to eat this meal 1st, All meals are vaccumm packed and will stay fresh for the 5 day period however if one of the packs has become punctured this meal will only stay fresh for 3 days.

When should I expect my delivery?

Meals are dispatched with DPD on Monday weather it is home delivery or office delivery you have opted for. We have pushed for the earliest possible delivery with DPD but they are busy and this is up to them and how long the route is. So we would advise to bring a back up lunch to work with you on Monday just in case the delivery is after 1pm.

Disclaimer : If you have not received your delivery by Monday, this means that there was a problem processing your package with DPD and it will arrive the following day Tuesday. We never want this to happen but unfortunately sometimes it does, but do not worry, the box is packed with ice and remain below 5 degrees for up to 48hrs from dispatch.

DPD will contact you directly, if you want to change delivery address also this is available. If you have not contacted them to change delivery address and are not home to receive the delivery the package will be brought to the DPD depot where it will need to be collected, or if they try to contact you and you cannot answer the same will happen. DPD are not authorized to leave the box outside un-signed for.

Office deliveries will be made on the same day at the same time so we advise if you aren’t home, get the package delivered to your workplace as all meals come vacuum packed and in a cooler box with ice packs which will keep the food cold for 48hrs from dispatch.

 

Bank holidays

Special note for bank holidays to consider when ordering. DPD do not operate on a bank holiday so all deliveries outside of Galway city will be dispatched Tuesday. If you want to make sure you have your meals starting Monday we advise to opt for local pickup which is our premises in ballybane.

Where do I collect?

The meals will have to be collected from our facility in Ballybane. The kitchen is in the john Paul centre on the old castle park road (opposite rear GMIT car park). Collection time is 10am-1pm on the Sunday. If you do not collect on Sunday or cannot for some reason we will hold your package until the Tuesday when we are open again for collection between 7am-2pm. If you haven’t collected after Tuesday your food will be discarded and we have a very strict refund policy.

Do you have a sample menu?

Yes you can find a link to all menus in each meal plan page, or simply click here  These menus will change every month to keep your taste buds watering!

What if I don’t like something on the menu, can I swap it for something else?

If this is the case we strongly advise to contact us to make a custom plan for you as all menus are set and cannot be changed.

I have a strong allergic reaction to nuts/fish etc?

If this is the case and you have an allergy the kitchen MUST be made aware of this and a custom plan can be made for you as all food is exposed to nuts/ gluten etc in production and we will take no responsibility for an allergic reaction if there was no notification from the customer.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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