FAQ - Clean Cut Meals
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    Frequently asked questions

    Delivery

    We deliver each week on Monday between 8 am and 6 pm.

    Yep! We deliver nationwide.

    If you place your order before Thursday at midnight, you will receive your meals the following Monday.

    No worries! Our boxes are packaged with high-quality, food-grade insulation and cooler gel packs to ensure that your food stays fresh until you get home. If no one is available at the designated address at the time of delivery, we have a “leave safe” policy in place with our delivery partner. Just let us know of a safe place where the driver can leave your box!

    If you find you have an issue with your order, please call us on 091 796 864 or email customerrelations@cleancutmeals.ie within 24 hours of your delivery. Please provide photos of your packing sheet if there is an error with your order, or photos of any damage you may have to any meals so we can address the issue right away.

    Since our delivery partner is closed for each Bank Holiday, your delivery will be pushed back to Tuesday. In light of this, we do make adjustments to our cooking schedule to ensure that your food is still just as fresh as always!

    We do! If you don’t want to meet the driver face to face, that’s no problem at all. None of our boxes need to be signed for so just include in your delivery note that you would like “no-contact” and include a safe place for us to leave the box!

    Menu

    Meals, breakfasts and snacks must be stored in the fridge below 4 degrees to ensure shelf life, quality and freshness.

    Absolutely! Your meals can be frozen for up to 30 days. After that, we can not guarantee the quality of your meals. However, we don’t advise freezing your breakfasts or snacks.

    When defrosting your meals, leave them in your fridge overnight for a natural defrost. Once they have thawed, you can heat and enjoy using the instructions on the package!

    If you have allergies or there are certain foods you cannot eat for either medical or personal reasons we advise choosing our Menu Builder option available on each plan. This way you have full control over your own menu and can ensure you are receiving meals you can 100% enjoy.

    We make every effort and use best practices to avoid cross contamination, but we cannot guarantee that there won’t be any cross contamination with your meals. We urge you to use caution when ordering Clean Cut Meals, as some of our meals contain common allergens such as nuts, dairy, egg and wheat. If you suffer from food allergies and are in any way unsure please contact us ahead of time as we are happy to address any questions you may have on customerrelations@cleancutmeals.ie

    You can find the ingredients, macros, and calories for each meal on our Menu page. Also, each meal will be clearly labelled with a full ingredients list, macros and calories so you can make reference with the menu online.

    Unfortunately, at this time, we do not offer custom meals or meal planning services. However, we do provide a menu builder option if you would like more control over what you receive each week.

    Subscriptions

    Yes we are! But that doesn’t mean you’re tied down to a contract. You’re welcome to place your subscription on hold for any reason, at any time.

    Nope! You’re welcome to place your subscription on hold at any time, no questions asked.

    If you need to suspend your subscription for any reason, just follow the steps below:

    Sign in to your customer account
    Click into your account at the top right hand corner of the screen
    Click into “Your Orders”
    Click “View” on your subscription
    Click “Pause”
    Your subscription is now paused! You can reactivate your subscription at any time.

    Your order will renew exactly 7 days from when you first sign up. For example, if you place an order at 12 pm on Wednesday, your renewal will always be 12 pm each Wednesday. If you need us to change your renewal day/time after you place an order please let us know by emailing customerrelations@cleancutmeals.ie

    If you receive a notification that your payment has failed, our system will attempt to charge your selected method of payment again in 12 hours.

    If your payment fails after the order deadline (Thursday at midnight), you will need to contact our team to ensure that your order is processed in time for delivery. If you have questions about any of this or need assistance, please email us at customerrelations@cleancutmeals.ie.

    If your first order is placed on a Wednesday, then your subscription will automatically renew and your account will be billed for the following week every following Wednesday. If you do not want to place an order that week you can always suspend your account. If you suspend your account before your billing day, your account will not be billed.

    If you need to update your address, just follow the steps below:

    Sign in to your customer account
    Click into your account at the top right hand corner of the screen
    Click into “Addresses”
    Click on the small pen in the upper right hand corner of the address you need to update
    Make the necessary changes
    If needed, tick the box to update the shipping address used for all of your active subscriptions.
    Click “Save Address”
    Your address is now updated!

    General

    Yes! Our packaging will keep things cool and fresh until you can get home. But do remember to place your meals in the refrigerator as soon as you get home!

    You can put the cardboard box and brown insulation in your recycling bin. You can cut open your ice packs and pour the non-toxic water solution down your sink. Then, depending on your area, you can put the ice pack bags either in your recycling or rubbish bin. The black trays can be washed and then recycled, as can any clip on lids. The plastic film on top of your meals must be placed in the rubbish bin. Please double check these instructions against the information which you receive from your local bin collection company!

    Of course! To purchase a gift subscription email us at customerrelations@cleancutmeals.ie.

    We would love to hear from you! You can contact our team via email at customerrelations@cleancutmeals.ie or phone us at 091 796 864