Frequently asked Questions
How do I store my meals?
Meals, breakfasts and snacks must be stored in the fridge below 4 degrees to ensure shelf life, quality and freshness.
Can I freeze my meals?
Absolutely! Your meals can be frozen for up to 30 days. After that, we can not guarantee the quality of your meals. However, we don’t advise freezing your breakfasts or snacks.
How do I defrost my meals if I freeze them?
When defrosting your meals, leave them in your fridge overnight for a natural defrost. Once they have thawed, you can heat and enjoy using the instructions on the package!
What if I have food allergies or dietary restrictions?
If you have allergies or there are certain foods you cannot eat for either medical or personal reasons we advise choosing our Menu Builder option available on each plan. This way you have full control over your own menu and can ensure you are receiving meals you can 100% enjoy.
We make every effort and use best practices to avoid cross-contamination, but we cannot guarantee that there won’t be any cross-contamination with your meals. We urge you to use caution when ordering Clean Cut Meals, as some of our meals contain common allergens such as nuts, dairy, eggs, and wheat. If you suffer from food allergies and are in any way unsure please contact us ahead of time as we are happy to address any questions you may have to customerrelations@cleancutmeals.ie
Where can I find the ingredients for each meal?
You can find the ingredients, macros, and calories for each meal on our Menu page. Also, each meal will be clearly labelled with a full ingredients list, macros and calories so you can make reference with the menu online.
Do you do custom meals or meal plans?
Sometimes we do yes, please get in touch via email and explain what you are looking for and we will do our very best to cater for you and your specific needs.
General
Can my order sit in the office all day?
Yes! Our packaging will keep things cool and fresh until you can get home. But do remember to place your meals in the refrigerator as soon as you get home!
How do I recycle my packaging?
Our box and our temp-guard are 100% cardboard and can be recycled in your recycle bin.
Our gel ice packs - recycle them by letting them defrost and emptying the contents down the sink and recycling the plastic outer bag. Or save them to be reused.
Our meal containers - Wash after use and dry and recycle in your standard recycle bin.
How do my meals stay fresh all week?
Our meals come in vacuum-sealed containers. Most of our vacuum sealed meals will last in the fridge for 7-10 days. How?
Easy. By using Industry Leading Packaging Technology. We use vacuum skin sealing polypropylene recyclable plastic to keep our ingredients fresh and flavoursome.
What does that mean?
This simply means our packaging keeps oxygen and any nasties out, making sure that your meals stay fresher for longer.
What are the advantages to our meal packaging :
Keeps Food Fresher Longer
The lack of air exposure allows for longer preservation and protection in the refrigerator.
Vacuum sealing preserves food by inhibiting the growth of mold, fungus, and bacteria.
Improves overall Taste & Flavor
Vacuum sealing locks in the moisture, marinades, seasoning, and flavor of the food.
Vacuum sealing removes nearly all of the oxygen, preventing chemical reactions triggered by oxygen that cause food to spoil. It prevents bacteria buildup that can spoilage in foods.
This method protects Food From Freezer Burn
Freezer burn occurs when air comes into contact with water crystals around food. Vacuum sealing helps prevent this by keeping the air out of contact with the food.
If you aren’t able to eat your meals by the “Use by” date on the package, you can throw them in the freezer to keep them for a further date and not waste them.
Vacuum sealed meals will last up to 3 months in the freezer.
Freezer burn is not a danger to your health, however, it ruins the taste and texture of the food.
How do I dispose of my box and packaging?
You can put the cardboard box and brown insulation in your recycling bin. You can cut open your ice packs and pour the non-toxic water solution down your sink. Then, depending on your area, you can put the ice pack bags either in your recycling or rubbish bin. The black trays can be washed and then recycled, as can any clip on lids. The plastic film on top of your meals must be placed in the rubbish bin. Please double check these instructions against the information which you receive from your local bin collection company!
Can I purchase a gift voucher?
Of course! To purchase a gift subscription email us at info@cleancutmeals.ie .
I have a question that wasn’t listed. How do I contact you?
We would love to hear from you! You can contact our team via email at info@cleancutmeals.ie or phone us at 091 796 864
Delivery
When do you deliver?
We deliver each week on Monday between 8 am and 6 pm. Please be aware as we outsource our distribution that there may be issues with some consignments which will cause them to be delivered later than this time. This rarely happens, and when it does don't worry, the packaging has been tested to keep cool for 48hrs after dispatch. Please notify us if there are any issues with your delivery customerrelations@cleancutmeals.ie
Do you deliver nationwide?
Yep! We deliver nationwide.
If I order today, when will I receive my delivery?
Order deadline is Thursday morning at 9 am for Monday's delivery.
If your first order is placed past the order deadline, we cannot guarantee you will receive your order on Monday.
We do our best to accommodate late orders however this is not always possible.
We use fresh ingredients weekly and cook our meals to order every week. Due to this in order to cancel your order you must notify us within 24 hours of placing the order. Unfortunately, any cancellation requests made after this time cannot be honoured as your meals will already be prepared. Therefore, you will be charged the full amount of the order.
What if I miss my delivery?
No worries! Our boxes are packaged with high-quality, food-grade insulation and cooler gel packs to ensure that your food stays fresh until you get home. If no one is available at the designated address at the time of delivery, we have a “leave safe" policy in place with our delivery partner. Just let us know of a safe place where the driver can leave your box!
What if I have an issue with my delivery or my order?
If you find you have an issue with your order, please call us on 091 796 864 or email customerrelations@cleancutmeals.ie within 24 hours of your delivery. Please provide photos of your packing sheet if there is an error with your order, or photos of any damage you may have to any meals so we can address the issue right away.
What about Bank Holidays?
Since our delivery partner is closed for each Bank Holiday, your delivery will be pushed back to Tuesday. In light of this, we do make adjustments to our cooking schedule to ensure that your food is still just as fresh as always!
Do you have contactless delivery?
We do! If you don’t want to meet the driver face to face, that’s no problem at all. None of our boxes need to be signed for so just include in your delivery note that you would like “no-contact" and include a safe place for us to leave the box!
Do you have a minimum spend?
Yes, the minimum spend on our website is €60 inclusive of shipping.
If the minimum spend is not met, a low order surcharge will be applied to the order.
Subscriptions
Are you a subscription service?
Yes, we are! But that doesn’t mean you’re tied down to a contract. You’re welcome to place your subscription on hold for any reason. You can pause/cancel your subscription anytime before our renewals process on Wednesday morning.
We use fresh ingredients weekly and cook our meals to order every week. Due to this reason to cancel your order, you must notify us before your subscription renews. Unfortunately, any cancellation requests made after this time cannot be honoured as preparation for your meals will have already begun. Therefore, you will be charged the full amount of the order.
Do you have any minimum contracts?
Nope! You’re welcome to place your subscription on hold at any time, no questions asked.
How do I suspend my subscription?
If you need to suspend your subscription for any reason, just follow the steps below:
Sign in to your customer account
Click into your account at the top right-hand corner of the screen
Click into “My Subscription"
Click “View" on your subscription
Click “Pause"
(You must do this before Wednesday each week)
Your subscription is now paused! You can reactivate your subscription at any time.
If you need to suspend after this time you will need to contact our customer service team within office hours.
When does my order renew each week?
All our orders renew between 1 am and 5 am Wednesday mornings. Please ensure you have amended your order before this renewal time. If you do need us to change your renewal, amend or suspend your order please email info@cleancutmeals.ie during office hours. Kindly note, that if you have a request to cancel after the renewal of your order this will not be possible. We place all food orders on Wednesday morning, so in order to minimise waste, we kindly ask that if you do want to change something to do so before your order renews.
Help! My payment failed - what do I do now?
If you receive a notification that your payment has failed, our system will attempt to charge your selected method of payment again in 12 hours. You can also press ‘pay now’ at the bottom of your subscription to immediately pay for the order.
If your payment does not succeed before the order deadline (Thursday at 9am), you will need to contact our team to ensure that your order is processed in time for delivery. If you have questions about any of this or need assistance, please email us at customerrelations@cleancutmeals.ie.
When will I be billed each week?
Your account will be billed for the following week every Wednesday morning. If you do not want to place an order that week you can always suspend your account. You will need to suspend your account before Wednesday to ensure your account will not be billed. If you do need us to amend your subscription before your billing date you can contact us within office hours at customerrelations@cleancutmeals.ie or 091796864
How do I update my address?
If you need to update your address, just follow the steps below:
Sign in to your customer account
Click into your account at the top right-hand corner of the screen
Click into your subscription
Click view on your most recent subscription.
(If this is on hold you will need to reactivate it)
You will see "change address"
Make the necessary changes
If needed, tick the box to update the shipping address used for all of your active subscriptions.
Click “Save Address"
Your address is now updated!
You will need to do this before your order renews each week.
If you do need us to amend your address please email support@cleancutmeals.ie during office hours
How do I amend my subscription?
If you need to amend your order, just follow the steps below:
Sign in to your customer account
This will bring you to your account dashboard.
Click 'SUBSCRIPTIONS'
This will bring you to a list of your subscription, click on the active subscription.
You will see your current meal selection listed.
You can add meals, amend meal quantities or delete meals, click save after you have made your amendments.
You must do this before Wednesday morning when your order renews any given week.
Equally, if you want to pop us on the amendments you wish to make we can action them on our side of the site. (if the order has been processed you will need to send the changes to us)
If you do need us to amend or suspend your order please email support@cleancutmeals.ie during office hours
How do I update my payment details?
If you need to update your payment, just follow the steps below:
Sign in to your customer account
Click into your account at the top right-hand corner of the screen
Click into your subscription
Click view on your most recent subscription (If this is on hold you will need to reactivate it)
You will see "change payment"
Make the necessary changes
If needed, tick the box to update the payment used for all of your subscriptions.
Click “Save payment method"
Your payment is now updated!
You will need to do this before your order renews each week
If you do need us to amend your payment method please email support@cleancutmeals.ie during office hours.
How to contact us?
If you do need to contact a member of our team you can call us on 091796864 during office hours:
Monday - Wednesday 9 am - 4.30 pm
Thursday 9 am - 3pm. Friday 9 am - 12 pm.
Or alternatively, email info@cleancutmeals.ie during these office hours above. A member of our team will usually respond within 24 hours (unless it is after 12pm on FRIDAY, then it will be picked up on MONDAY the following week).