Frequently asked questions

Yes! Our packaging will keep things cool and fresh until you can get home. But do remember to place your meals in the refrigerator as soon as you get home!

Our box and our temp-guard are 100% cardboard and can be recycled in your recycle bin.

Our gel ice packs - recycle them by letting them defrost and emptying the contents down the sink and recycling the plastic outer bag. Or save them to be reused.

Our meal containers - Wash after use and dry and recycle in your standard recycle bin.

Our meals come in vacuum-sealed containers. Most of our vacuum sealed meals will last in the fridge for 7-10 days. How?

Easy. By using Industry Leading Packaging Technology. We use vacuum skin sealing polypropylene recyclable plastic to keep our ingredients fresh and flavoursome.

What does that mean?

This simply means our packaging keeps oxygen and any nasties out, making sure that your meals stay fresher for longer.

What are the advantages to our meal packaging :

Keeps Food Fresher Longer

The lack of air exposure allows for longer preservation and protection in the refrigerator.

Vacuum sealing preserves food by inhibiting the growth of mold, fungus, and bacteria.

Improves overall Taste & Flavor

Vacuum sealing locks in the moisture, marinades, seasoning, and flavor of the food.

Vacuum sealing removes nearly all of the oxygen, preventing chemical reactions triggered by oxygen that cause food to spoil. It prevents bacteria buildup that can spoilage in foods.

This method protects Food From Freezer Burn

Freezer burn occurs when air comes into contact with water crystals around food. Vacuum sealing helps prevent this by keeping the air out of contact with the food.

If you aren’t able to eat your meals by the “Use by” date on the package, you can throw them in the freezer to keep them for a further date and not waste them.

Vacuum sealed meals will last up to 3 months in the freezer.

Freezer burn is not a danger to your health, however, it ruins the taste and texture of the food.

You can put the cardboard box and brown insulation in your recycling bin. You can cut open your ice packs and pour the non-toxic water solution down your sink. Then, depending on your area, you can put the ice pack bags either in your recycling or rubbish bin. The black trays can be washed and then recycled, as can any clip on lids. The plastic film on top of your meals must be placed in the rubbish bin. Please double check these instructions against the information which you receive from your local bin collection company!

Of course! To purchase a gift subscription email us at support@cleancutmeals.ie .

We would love to hear from you! You can contact our team via email at support@cleancutmeals.ie or phone us at 091 796 864

If you need to update your address, just follow the steps below:

Sign in to your customer account
Click into your account at the top right-hand corner of the screen
This will bring you to your account dashboard.
Click ''Addresses''
(If this is on hold you will need to reactivate it)
You will see your billing address and shipping address. Click on the address you wish to change.
Make the necessary changes
Tick the box to update the shipping address used for all future renewals of your active subscriptions.
Click “Save Address"
Your address is now updated!

You will need to do this before your order renews each week.

If you do need us to amend your address please email support@cleancutmeals.ie during office hours Monday- Thursday 9 am - 5 pm Friday 9 am -2 pm.

If you need to amend your order, just follow the steps below:

Sign in to your customer account

This will bring you to your account dashboard.

Click 'SUBSCRIPTIONS'

This will bring you to a list of your subscription, click on the active subscription.

You will see your current meal selection listed.

You can add meals, amend meal quantities or delete meals, click save after you have made your amendments.

You must do this before Wednesday morning when your order renews any given week.

Equally, if you want to pop us on the amendments you wish to make we can action them on our side of the site. (if the order has been processed you will need to send the changes to us)

If you do need us to amend or suspend your order please email support@cleancutmeals.ie during office hours

If you need to update your payment, just follow the steps below:

Sign in to your customer account

Click into your account at the top right-hand corner of the screen

Click into your subscription

Click view on your most recent subscription (If this is on hold you will need to reactivate it)

You will see "change payment"

Make the necessary changes

If needed, tick the box to update the payment used for all of your subscriptions.

Click “Save payment method"

Your payment is now updated!

You will need to do this before your order renews each week

If you do need us to amend your payment method please email support@cleancutmeals.ie during office hours.

If you do need to contact a member of our team you can us on 091796864 during office hours Monday- Thursday 9 am - 5 pm Friday 9 am - 12 pm. Or alternatively, email support@cleancutmeals.ie during these office hours above. A member of our team will usually respond within 24 hours (unless it is after 12pm on FRIDAY, then it will be picked up on MONDAY the following week).