Terms and Conditions
COLLECTION OF INFORMATION In order to use our website and place an order, we require some information from you for the sole reason so that we can provide you with the best possible service. Any information collected by Clean Cut Meals is collected in correspondence from you or your company; this may be via mobile, email or directly through our website. All communications may also be collected and stored particularly in regards to sales, support and accounts – including Email. Any information collected from Clean Cut Meals customers is required to assist us and present us with the opportunity to provide the customer with the best possible product/service. Other information acquired is used to assist our staff in development and to supply service references.
NUTRITIONAL DISCLAIMER Clean Cut Meals is not a medical institution and therefore we are inept to advise you on your medical health. Company do not provide weight loss management or medical guidance, and all nutritional advice should be taken at the discretion and risk of the customer/visitor. Reliance on any information provided on the Clean Cut Meals website, including material posted by other visitors to the site, is solely at your own risk. Nutritional advice is subject to constantly evolving knowledge in relation to health science, nutritional science and sports science. Although we base our trainings and nutritional tips on current studies and education, we do not guarantee that these reflect the most up to date research findings or knowledge. All educational content is for informational purposes only and is intended for generally healthy people above the age of 18. We cannot guarantee any results such as weight loss, lean mass gain, or muscle gain from our products. Please note that the food may be prepared in an area that also contains nuts. If any of our meals include nuts as an ingredient, this will be stated clearly on the ingredients section of our menu and also on the container in which the meals are stored. If you have a specific allergy, it is your duty to read all the ingredients prior to consuming any of the meals prepared by Clean Cut Meals.
Subscription Services For the customer’s convenience, we offer a subscription service by which you choose a meal plan on our website and we send those meals to your selected location on a weekly basis. It is not an issue if you want to change your plan by upgrading or switching to an alternative package, but by doing so you authorize Clean Cut Meals to debit the higher or difference in € from your account then and on a weekly basis.
Initial Order Deadline If your first order is placed past the order deadline (WEDNESDAY night 11:59pm) you will unfortunately miss order deliveries for the coming Monday. This means that you will be debited from your account on the initial purchase and then weekly on your anniversary day of sign up. Don’t worry, we will never over charge and if this is the case, clean cut meals will be owing you a weeks meals, when you decide to pause / cancel your plan with us we will catch up to the payment and send you your final weeks meals. We try to process each and every order that comes through on a Thursday but sometimes we cannot therefore we advise ordering before the deadline to ensure a package for that coming Monday.
Billing For all of our customers, Clean Cut Meals will bill the credit/debit card that we have on file on every week on the same day that the first purchase was made. By subscribing to our service, you are agreeing to pay recurring periodic payments for an indefinite period of time until the subscription is cancelled by you, or us in some cases. You will not receive any notice in advance of this weekly payment transaction from your account, but you will receive post-payment confirmation by email. It is your responsibility to maintain current, valid payment information with Clean Cut Meals. If your automatic recurring payment is refused at any stage, you will be contacted by phone or email. If we cannot make contact with you or do not receive a response, we cannot guarantee that your meals will be delivered.
Delivery Policy All food supplied by Clean Cut Meals is delivered by DPD. They deliver on MONDAY and will make contact directly with you via email and text message to give you your tracking number and notify you of the one hour window in which the delivery to your given shipping address will take place.
Refund & Return Policy Once your meal plan order has been completed, you have until 11.59pm on Tuesday if you want to cancel or alter your order. If you wish to do either of these, an email must be sent to firstname.lastname@example.org before the given time so we have time to reprocess the fee and reimburse you. Upon expiration of this cut-off time, your order is non-refundable due to your order being perishable food. If our Courier fails to deliver your package on time and your perishables are spoiled, we will immediately replace your order by sending a new order overnight. There are no other refunds unless otherwise stated.
Legal We reserve the right to disclose your personally identifiable information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
YOUR STATUS By placing an order through our website, you permit that:
1) You are legally capable of entering into binding contracts; and
2) You are at least 18 years old.
AVAILABILITY AND DELIVERY Delivery must be made on the specified day provided by us which is MONDAY. If there is no one available at the address provided, please outline clear alternative delivery instructions in the delivery notes field when completing the order – we suggest a safe place to leave the parcel, perhaps a neighbour or local shop. It is the customer’s responsibility to make sure our courier driver can gain access to the premises or the designated safe place to make a successful delivery and we will make every effort to deliver your box as instructed. Once delivered to the specified place of delivery, risk of the Products will have passed to you. If nobody is available at the delivery address and incorrect delivery instructions/safe place details have been provided, your delivery will be returned to the delivery depot and may be destroyed. There is no re-delivery option once the specific slot has been missed. Please ensure that the delivery instructions on your account are up to date and are accurate. If your delivery details change, it is your duty to update the courier as soon as possible. Customer satisfaction is our priority and our goal is to deliver on-time i.e. delivering at the time we quote. Unfortunately, factors such as weather and traffic conditions occasionally prevent us from achieving this, however you should be notified in advance and your order will be delivered as soon as reasonably possible when the conditions permit. We cannot accept liability for late delivery arising from conditions like these which are regrettably beyond our control.
PRICE AND PAYMENT Payment for all Products must be by credit or debit card as specified on our website. Prices may change from time to time depending on different variants, and if so, you will be informed before the next renewal of your order.
EVENTS OUTSIDE OUR CONTROL If events outside of our reasonable control cause the failure to perform, or delay in performance of any of the obligations under our Contract, Clean Cut Meals will not be liable or take responsibility for this.
ALLERGENS Some products and meals in our range contain nuts and other allergens. As a result, traces of these could be found in other products produced within our premises. We have dish content information available on our website, including 14 main allergen groups. If you have a specific allergy, it is your duty to read all the ingredients prior to consuming any of the meals prepared by Clean Cut Meals. Whilst every care is taken, we cannot guarantee any products are free from genetically modified ingredients – such as nuts, nut derivatives or small bones in fish products.
Refunds After our cut-off time of Tuesday 11:59pm, all orders are final due to being perishable food. However, if our Courier fails to deliver your package on time and our products are spoiled, we will immediately replace your order by sending a new order overnight. If we should have to issue a refund to you, we aim to do so within 7 – 10 working days. If, on delivery, you find that any products are damaged or are in an unacceptable condition, then you must inform us as soon as possible so that we have the opportunity to inspect the Product. We will not be responsible for any Product which is damaged or faulty as a result of your failure to store the Product appropriately. In the case that, at our discretion, we find that the Product delivered is not up to standard, we will send replacement products to you immediately. There are no other refunds unless otherwise stated.
Cancellation Subscription customers have the ability to select, alter, or cancel a meal delivery at any stage prior to the weekly cut-off time of TUESDAY 11:59pm. Order cancellations must be submitted prior to the cut-off time to take effect for the next week’s delivery. After the cut-off time, orders are unable to be cancelled or modified. Unless Clean Cut Meals are notified by the subscriber prior to the cut-off time, Company will prepare and deliver the meals selected in congruence with subscription terms and will therefore bill the credit card on file in accordance with our normal billing procedures.